Shipping policy

Processing Time

• Orders are typically processed within 12-24 hours on week days and 1-2 business days when placed on weekends. 
• During peak seasons or promotions, processing times may be extended.

Shipping Methods and Timeframes

• We offer the following shipping options:
  1. Standard Shipping: [3-5] business days
  2. Express Shipping: [1-2] business days
  3. International Shipping: [7-21 business days]
• Shipping timeframes are estimates and not guaranteed.

Shipping Costs

• Shipping costs are calculated at checkout based on weight, dimensions, and destination.
• Free shipping is available for orders over $[100] within the United States.

International Shipping

• We ship to most countries with the exception of Europe. 
• International orders may be subject to import duties and taxes, which are the responsibility of the customer.

Order Tracking

• A tracking number will be provided via email once your order has been shipped.
• You can track your order on our website or through the carrier's website.

Returns Policy

Return Window

• Items can be returned within [60] days of delivery.
• Items will be accepted even if opened 

How to Initiate a Return

1. Log into your account on our website or contact our customer service at hello@myhappyflo.co or ...
2. Visit our returns portal and fill out the return form, stating the reason for the return.
3. We will provide you with a return shipping label and instructions.

Return Shipping

• Customers will obtain a QR code through our returns portal that they can take to the post office for a returns label. Returns shipping is the responsibility of the customer and will be deducted from the total refund amount. 
  

Refund Process

• Refunds will be issued to the original payment method within [2-3] business days after we receive and inspect the returned item.
• The refund will include the cost of the item and any applicable taxes.
• Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 5 days of delivery. We will have you fill out a defective product form for our records. 
• We will arrange for a replacement or full refund, including shipping costs.

Contact Us

If you have any questions about our shipping and returns policy, please contact us at:

• Email: hello@myhappyflo.co
  
• Hours of operation: [Monday - Friday 9am- 5pm, Saturdays 9am-2pm]

Last updated: October 6, 2024